Comfort Inn & Suites Airport-American Way

“It was a good stay.”

The hotel was near restaurants, but the power cut out and the lights stayed off when I checked out on Sunday morning.

Sharon·Il y a un mois

“Outdated!”

The front desk clerk was very friendly and helpful, a real pleasure to talk to. Unfortunately the hotel was under construction, looking worn down and in need of a lot of work. The room wasn’t cleaned well; there was hair from other guests on the floor and in the shower, a horrible mold smell coming from the AC, and the bedding and beds were worn and needed replacement. We didn’t see any bugs, so we made the best of it. The front clerk was the only bright spot.

Ashley·Il y a 2 mois

“It served the purpose of what I needed at the time.”

It was close to where we needed to work, but the place seemed a little dated.

Olander·Il y a 4 mois

“Need major updates”

When I walked in, the lobby carpet was dirty, but the front desk receptionist was excellent—patient, professional, pleasant, and very helpful throughout. To Whom It May Concern, on May 8, 2026, shortly after midnight into May 9th, I checked into the Comfort Inn & Suites by Memphis Airport. I’ve stayed here several times before, but this was by far the worst experience I’ve ever had. Once inside my assigned room, I was extremely disappointed: the bed was disgusting, with visible stains on both the bedspread and the fitted sheets; the bathroom was unacceptable, with a toilet that looked unclean and had visible stains inside the bowl. I have pictures documenting these conditions. Because of this, I asked for another room at the front desk. The second room was not much better: the couch was dirty and disgusting, the bathtub had peeling paint, and the heater/air‑conditioning unit was missing covers. The bed covers also had visible stains. I’m not sure if housekeeping or laundry services changed, but I’ve never seen such conditions at this property before. For nearly $300 for a two‑night stay, I did not expect this level of cleanliness or maintenance issues. This experience was completely unacceptable, and I will not return to this location. For this property to be associated with Choice Hotels, I strongly believe someone from corporate should inspect whether this hotel still meets Choice brand standards. I would appreciate acknowledgment of this complaint and consideration for a refund due to the poor and unsanitary conditions I experienced. Thank you for your time and attention to this matter. Sincerely, Rebecca Harris‑faust

Rebecca·Il y a 4 mois

Breakfast was sufficient, but the location isn’t great and the building has water damage as well as other issues.

April·Il y a 7 mois