Holiday Inn Asheville - Biltmore West by IHG

“Exceeded all expectations, a flawless stay!”

We stayed in a room that was exceptionally clean, comfortable, and the service was outstanding, surpassing our expectations; we thoroughly enjoyed our time and would definitely return. From start to finish everything was great, and there was nothing negative to mention, so we would highly recommend it.

Angela·Il y a un mois

“Convenient, friendly, good breakfast”

The breakfast was good, but the poolside near our window was noisy.

Edward·Il y a un mois

Breakfast was good and the staff helped me solve my problem, yet I didn't love a lot about it, to be honest. The first room smelled like Raid bug spray, had hairs in the sheets, and crumbs or something; I asked to move rooms and they accommodated me. The next room smelled better, but the sheets were still not perfectly clean. For $250 for one night this was a real bummer; hotels should be the cleanest, most amazing place for one night at the price, and this was not.

Jonathan·Il y a 2 mois

“Good hotel, be careful with billing however.”

The property and room were clean and adequate, the location was good and quiet, and the staff were kind. However, major issues arose with checking in and billing: staff could not find my reservation and, once they did, they placed a $685 hold on my card (the full price of the room) even though the room was prepaid, taking 48 hours to refund. When I got home, I saw an additional $485 charge on my card. I called the hotel, but could not reach the front desk and was told a message would be passed to the manager with a response in 48 hours, meaning that money would be gone from my account for at least another 4 days. I’m very unhappy with this. I also reserved and paid for a king suite and was told none were available, and no refund was offered.

Melanie·Il y a 2 mois

“A good value for Ashville area!”

The staff were great, but the pool was dirty the whole week and never cleaned.

Lamar·Il y a 2 mois