“Rude staff, don't book through booking.com with your card.”
The front desk seemed clueless about how the booking process worked. They advertised the hotel as accepting card payments only, but there was no mention of paying on arrival. I booked with my card and then kept getting emails from FabHotel telling me to pay or my stay would be cancelled. I sent 517 INR, expecting the rest to be charged automatically, but when my father checked in the reception staff were extremely rude, didn’t understand the situation, and threatened us to pay in cash, asking me to call for a payment resolution. Their behavior was harsh and they showed no patience. Why list the hotel if you can’t handle guests? In the end my father had to pay cash because he didn’t want to look for another place.
DivyaIl y a un an