“Péssimo custo benefício para o apartamento 206 bloco 5”
The outdoor space is close to the beach. Apartment 206 (Block 5) was in no condition to be rented out, showing visible neglect, lack of hygiene, and total lack of maintenance. Kitchen utensils were in terrible condition, the BBQ grill had issues, and the refrigerator had a serious defect that heated the entire apartment absurdly. On the balcony, the sink lacked a P‑trap, so water drained directly into the cabinet. Their “solution” was to forbid me from using the sink for 48 hours, the whole duration of my stay. There were no pillows, the bed linens were visibly dirty and smelled bad, and the thicker blankets were filthy. Support and management were extremely useless. I reported the situation multiple times to Felipe and Luís, the managers, and their excuses were even more frustrating: they said that because it was the weekend, hours were cut and they didn’t have staff to fix things effectively. Technicians were sent who refused to work, claiming they only handled structural issues and that appliances “were not their problem.” To top it all off, the “compensation” offered by Felipe was letting me check out at 10 PM, as if staying longer under these conditions were a privilege! I was actually planning to extend my stay for a few more nights, but it became clearly impossible. I am leaving for the Dom Pedro Hotel next door (or the Beach Park), where they at least respect the money guests pay. They charge an excessive price for a service that only generates headaches. I do not recommend it at all.
KarlaIl y a 4 mois