“Déception malgré une chambre correcte”
The hotel itself was fairly decent and the pool was nice when we arrived. However, the overall experience was very disappointing. Booking listed the property as full, yet we found it almost empty, with only one or two other guests. We had booked with a child under 12, marked as free on Booking, but the hotel charged us an extra €10 upon arrival and did not accept our credit card on site. Reception was virtually nonexistent; the young staff member seemed unsure how to respond to our requests. We were also told a spare bed would be set up the next day, but that never happened. We then tried to extend our stay for three nights, and were simply told to go through Booking with no option to book directly. For three days the room was not cleaned and we only had two towels. Breakfast was advertised as included in the reservation but was not offered as promised. The hotel was otherwise very empty and clearly lacked maintenance and cleanliness in some common areas. In short, the room was okay and the pool was pleasant, but the lack of hospitality, service, organization, and communication ruined our stay. There is a real gap between what Booking shows and what we experienced.
AnduelaIl y a 3 semaines