Extended Stay America Suites - Atlanta - Northlake

“It was comfortable in the room. But the refrigerator didn't work.”

The beds were comfortable, but the hallway carpet had a strong old smell that needed fixing.

Rehaem·Il y a un mois

“Regrettable.”

Dear Sir, I endured a very unsatisfactory stay at this place, which can only be described as a disgusting hovel. Upon my arrival, which admittedly was late, 7.15pm to be precise, and I had messaged ahead to say that I would be late arriving (in fact I said I expected to arrive at c.7.15pm!), I was told by reception that my reservation had been cancelled. When I enquired as to who had cancelled the booking, the receptionist put the blame squarely , but to be fair to you, that was a blatant lie because when the receptionist called your office, the first message said that the booking was live/confirmed. Anyway, after almost two hours, it was agreed that the booking would be cancelled, I’d get a refund, and that I have to book again at reception which ended up costing me more. I actually spoke to a young lady in the other end of the phone, but she just rudely hung up on me because she had no answers to my questions as to how I’d ended up in such a situation, none of which, was of my making. To be fair, the receptionist, Rasheedah, did go out of her way to help and she was very patient when trying to get through to . I have no complaints to make about that kind young lady, nor her colleagues who I dealt with, at all. However, the door handle to my room was broken and when you look at the images, I am about to add, of the bed, well I’ll let you decide whether you think another refund is due. In short though, the bed was broken and I had to sleep in a manner that meant I didn’t end up on the floor. You couldn’t make this up. Standard of cleanliness, location (too far outside of Atlanta)m standard of accommodation

Garford·Il y a 2 mois

“I got to the property and didn’t like what I saw. I didnt feel safe at all.”

The neighborhood was nice, but the hotel itself felt a bit shady.

Jeanetta·Il y a 3 mois

“Had a wonderful time for the 10 days that we were there.”

Convenient to the places we needed to visit. Very friendly staff. Room was comfortable and well suited to our needs. Location was very quiet yet convenient to I-285. Trash room was constantly overflowing. Dishwasher did not work, although we actually had very little need for it. 2 of the 3 washing machines were non-operative; however, we were able to fulfill our laundry needs

Lawrence·Il y a 3 mois

The staff were friendly and helpful, but I was worried about rodents in my luggage and ended up seeing a couple of roaches. The couch had many stains, and the bathroom sink had missing wood and was heavily damaged.

Pamela·Il y a 4 mois