Birch Hill Suites - South Bend

“Não deveria ser considerado um hotel”

Some staff were friendly, others not so much, and the hotel fails to deliver what it advertises—there’s a photo of a pool and a gym that don’t exist, the contract lists a coffee maker in the room that isn’t there, and the safe mentioned in the description is missing. It feels more like a shelter or a stop‑over than a proper hotel.

Irineu·Il y a 2 semaines

“Had a death in the family after the first night and staff refused to give me a refund”

There’s not much to appreciate, and the property looks old and hasn’t been updated.

Marc·Il y a 4 semaines

I couldn’t find a single thing I liked about the place: the front desk was unprofessional, dirty, and looked like it needed a bath. We booked three rooms but only received two, never got a refund for the missing room, and the staff offered no help. I’ll never use their services again and I’m warning everyone I know.

Kevin·Il y a 4 semaines

“Very disappointed in the quality, very disappointed in the price because of the football game will not be staying there”

I’d recommend removing this place from any list because it feels more like low‑income or temporary public housing than a hotel; there’s no daily cleaning, no hotel amenities, and a fire alarm that goes off every day. The room had no number—just a sticker with a marker—no doors on the cabinets, no utensils, glasses, or cookware, and the towels were low quality. The elevator was broken, the fire alarm forced daily evacuations, and the fire department had to be called. There’s no ice machine, no glasses, not even paper ones, and no closet. It’s basically a temporary apartment with a few rooms sold as hotel rooms, and the price was inflated during a football game to exploit visitors.

Aaron·Il y a un mois

“Simply said we left and did not stay”

The entire place had a moldy smell, and they expected guests to take their trash out to the back dumpster.

Anthony·Il y a un mois