Samsara Hotel Pattaya

The location and the luxury are spot on.

Mario·Il y a une semaine

The staff were polite and courteous, the room clean and well maintained, housekeeping did a good job of keeping the room tidy and we appreciated the pleasant behaviour of the staff throughout our stay. However, although this property is rated 5 stars, our experience felt closer to a 3‑star hotel at best. The biggest issue was the lack of sufficient staff, which noticeably affected the service quality. For example, we requested a blanket change in the morning, but it was not done; when we followed up again at night, it took another 2 hours for the request to be addressed. The reason given was staff availability issues due to shift timings. For a hotel claiming to offer a 5‑star experience, this is disappointing. A hotel of this standard should have adequate staff coverage across shifts to handle basic guest requests promptly. Even the reception staff could not provide a clear estimate of when the request would be completed, which was another letdown. Another major concern was the unpleasant smell in the lobbies on multiple floors. After we brought it to the staff’s attention, they repeatedly cleaned and treated the area on our floor with freshening products. While we appreciate that they responded to our complaint, the fact that the issue appeared to affect multiple areas of the hotel suggests a more general housekeeping and maintenance concern. Overall, the service and upkeep did not meet the expectations associated with a 5‑star property. Basic requests should not take hours to fulfil, and guests should not have to repeatedly follow up to get them addressed. The hotel needs to improve its staffing, responsiveness, and housekeeping standards to justify its 5‑star rating.

Jithin·Il y a une semaine

The place is amazing, the staff and the vibe are great.

Faisal·Il y a 2 semaines

“تجربة سيئة بسبب إستهدافهم أي ملاحظة للحصول منها على المال”

I booked 4 rooms for 5 nights, and when checking out the front desk told me that each room needed two key cards handed over to reception; they also mentioned that room service had informed them that two rooms lacked cards on the lighting and AC control panel, even though reception had received 6 cards and only 2 remained in the rooms. They warned that a fee of 500 baht would be charged per missing card and asked me to go upstairs to look for them, where I found one card in the room and the other was missing, and they insisted on the penalty. They also mentioned another fine because a companion had a leg wound and demanded an additional 500 baht to clean blood from the bed sheet.

Sultan·Il y a 3 semaines

The breakfast was generous, the room was awesome. Nothing else.

Kai·Il y a 3 semaines