W3 MOTEL

The doll left on the bed was not found by the night‑shift front desk, who said there was no record of it and that the whole hotel only had one staff member at the time, so they asked us to check with the day‑shift tomorrow. It may seem trivial, but it’s an important item for guests and should have been inquired about. No clear answer was given whether it was found; the night‑shift simply said there was no record and that if it was lost, it couldn’t be recovered.

Lin·Il y a 4 jours

I had a very memorable stay, but the most striking part was not the room but the front‑desk service and the subsequent explanations of policies. I arrived alone as a woman, booked a double room, and my boyfriend would arrive later. I understood the hotel’s security checks and complied. The issue was not the need for confirmation, but the attitude and communication of the male night‑shift desk staff, who demanded that the person actually staying with me call to confirm. I complied, but the staff’s tone made me feel uncomfortable, as if I were being suspected or scrutinized, with remarks like “I will check,” “Can you wait for me to finish speaking?” and “We have the right to deny you accommodation.” Even though the policy might exist, frontline staff should explain it professionally, clearly, and respectfully, not make guests feel guilty. When I later asked the supervisor, he said “third‑party confirmation is enough,” yet the staff on the floor insisted on a direct call from the co‑occupant, which is inconsistent. I also noted that a female employee on the phone mentioned “women are prone to suicide,” linking female guests to suicide, which raised further concerns about the hotel’s safety protocols and staff training. I called the supervisor the next day to report the full incident, explaining that I’m not against safety measures but that if a formal policy exists, staff must know the correct SOP and communicate it appropriately, especially when gender is involved.

家瑄·Il y a une semaine

“空間大，隔音好”

有浴缸. 房間濕氣很重，有蚊子，浴室排水設施不好，積水到退房一樣積水狀態

瓊怡·Il y a 2 semaines

Breakfast was terrible.

Daisy·Il y a 2 semaines

“Great location for early flights to the airpoty”

The location and room amenities were solid, yet the check‑in time felt absurdly late—6 pm seemed ridiculous, and the staff only let us in at 2 pm after we paid an extra 1080 two dollars.

Stephen·Il y a 3 semaines