The staff were welcoming, especially when they let us check in the next morning after a late arrival, but the resort didn’t live up to its 5‑star label, especially for the price. The photos were misleading: the rooms and bathrooms were much smaller than we expected. We ran into maintenance problems like a broken towel rail, a loose sink tap, water pressure that kept changing, and general power outages. The ocean tides were so low that swimming was hard or impossible at times, and there were almost no daytime activities to make up for it. In the 5 km stretch of beach there was almost nobody, a lot of litter right outside the hotel’s small perimeter, and the most annoying part was that a Maasai vendor would chase us every 5 minutes to sell things even after we told them we weren’t interested; they’d often walk beside us in pairs for 5 minutes. Everything shut down at 10 pm in the hotel and surrounding area, so nightlife was virtually non‑existent. We also felt uneasy with the Maasai guards, as if our every move was being watched. When we arrived late because of a delayed flight, the manager kindly arranged sandwiches for our room, but we were charged $15 per sandwich without any prior notice of the price. The restaurant’s food quality and presentation were decent, but the prices were higher than in Europe, and breakfast was disappointing. At checkout, our bill was only spoken to us and was about $70 higher than we expected; the calculation was based on handwritten notes for each day with incorrect totals. After pointing out the mistakes we paid the correct amount, but the whole billing process left a bad impression and serious doubts about transparency.
JustynaIl y a une semaine