SeePark Hotel Murten

“Wenn schon soviele Gäste sich über das gleiche Problem beklagen, weshalb wird nichts geändert?”

The location was great, very close to the lake and the village centre, and the rooms were quite spacious. Breakfast would have been better at the nearby Mogros Restaurant; the coffee machine didn’t work with all programs. One pillow had a blood stain, noticed only when going to bed, and the replacement wasn’t available until the next day. There were still hair strands in the shower area that hadn’t been cleaned. Overall, it was just not very clean, more like a bit dirty.

Tessa·Il y a une semaine

“Die Zimmer ok, Lage sehr schön, total unpersönlich, alles digitalisiert.”

The location was good, but we could only talk to someone on a screen to check in or ask questions; no one was actually in the building except in the separate bar. Breakfast was very sparse and unenthusiastic, not worth the cost, and we had to ask the man on the screen if there was anything like scrambled eggs. About 10 minutes later, a lady who seemed to be in charge of the whole house appeared. The washrooms in the entrance area were still dirty, the bins full, and the toilet seat was broken.

Sigrid·Il y a une semaine

Lage. Frühstücksangebot war sehr überschaubar, Frühstücksraum nicht einladend (wie eine Mensa)

Marianne·Il y a une semaine

The hotel’s location is excellent; both the lake and the historic old town of Murten are easily reachable in a few minutes. The high sleep comfort is also worth mentioning – the bed was of good quality and very comfortable. During our stay, however, we had to note several shortcomings that do not match the price level or the standard expected of a four‑star hotel. The breakfast offered could not meet our expectations in any way. The breakfast room was housed in a plain meeting room and looked uninviting. The quality and selection of the offered food also did not match our view of the CHF 20.00 per person price. In addition, cleanliness in several areas was significantly lacking. Both the roof terrace and the interior spaces had obvious dirt and heavy dust deposits. The overall maintenance state of the premises gave no adequate impression. The room equipment was also insufficient. There was only one towel available, while body milk was provided multiple times. Shampoo was completely missing. Moreover, the room service was, from our point of view, inadequate and did not meet the expectations for a hotel of this category. Overall, we found that the services delivered and the condition of the hotel were far below the advertised four‑star standard.

Knecht·Il y a une semaine

“50/50 = angenehm/unangenehm”

The reception was very good. On 8.10. a young woman at the front desk went to great lengths, booked us a taxi and made a reservation at the restaurant. She was very friendly and helpful. On 9.10. we wanted to have breakfast at 9.00. When we entered the breakfast room, there was not even a crumb of bread. Everything had already been cleared and cleaned. According to the hotel information, breakfast is available until 9.30 Uhr. We asked a man on the TV if we could still have breakfast; he had to look it up and it took a while before a woman appeared. Unfortunately she was very unfriendly, first demanding that we speak French and seemed to see that she was not enthusiastic at all. She first asked for our room number, if we were on the list. After we gave all the details, she asked again if we really wanted breakfast. It became increasingly unpleasant with all this unfriendliness and we left the hotel in a hurry, without breakfast, even though we had paid for it. I travel to many hotels, but I have never encountered this level of rudeness. I don’t want a refund, but you could point out to her that we are guests and she is employed there. Sometimes bad luck with staff happens, but there should be consequences. I will definitely not consider your hotel again. Best regards, Silvia Signer.

Silvia·Il y a une semaine