I booked a room through booking and received confirmation. At the last minute before check‑in I called the front desk and was told there was no room because I hadn’t paid a deposit. I checked the information and found that the hotel had sent a deposit request via booking, but I didn’t notice and never received any call from the hotel to confirm with me. I felt very disappointed with the hotel’s way of working.
NguyễnIl y a 3 mois