“Disappointing Experience – Unexpected Charges and Poor Customer Service”
The hotel’s location in Singapore was convenient, but my overall experience was very disappointing. I was charged an extra $70 in addition to the listed fees, and upon arrival the staff demanded a $50 deposit, an unexpected cost. The customer service felt intimidating and unprofessional when I asked about payments. They kept my passport until checkout, which made me uncomfortable; I’ve never had such a rough check‑in before. The deposit policy and its execution were especially concerning. The room was not clean, adding to the disappointment. I strongly advise future guests to verify all extra charges, deposit rules, and passport policies before booking. The hotel needs to be clearer about fees, improve service, and ensure rooms are properly cleaned. I would not recommend this hotel based on my experience.
Chanaka·Il y a 3 semaines