I wrote to the team that same evening when I was supposed to take over my room at the Joi Suites Hotel, only to find the assigned room in an unacceptable, filthy state that didn’t match the website photos. It seemed the room I booked had been given to someone else, and I received a different, uninhabitable space. I never spent a night there, informed the hotel immediately, yet have not received any reply. I have overbooked accommodations with your service for years, and this experience has seriously shaken my trust, prompting me to reconsider using your hotel again. I demand a full refund of the amount paid and a prompt written response.
MastanehIl y a 5 mois