Grand Riviera Suites

“DISSATISFIED WITH HOTEL SERVICES !”

I had no particular positives to mention. What really bothered me was the lack of an early‑check‑in option for guests arriving from Manila Airport. I had informed the hotel ahead of time and still received no assistance. The website even advertised free airport pick‑up, which turned out to be false. I was elderly, had multiple pieces of luggage, and needed wheelchair help from the airline, yet the staff offered nothing to store my bags until the standard 2 pm check‑in. I ended up waiting on the 8th floor for over 7 hours in uncomfortable conditions, which I found absolutely absurd for a hotel of this caliber. Other large hotels worldwide routinely provide early check‑in for an extra fee and allow luggage storage. There is no legitimate excuse for this practice, and I plan to share my experience on social media and with my booking company.

Daren·Il y a 2 semaines

“Good & satisfactory”

It offered good value, was very comfortable and clean, but I had a Wi‑Fi issue on my last night.

Anselmo·Il y a 7 mois

The location was great, and the owner communicated well; the room was small but functional, fitting our one‑night stopover, and the bed was basic but acceptable for a single night.

Mark·Il y a 8 mois

It’s not too pricey, but it’s not a hotel—there’s no hotel service, so no soap, no luggage storage after the stay, and no communication from the owner about a pool and gym on the 8th floor. You need internet to give the front desk the booking app info; otherwise the building staff are unaware of your reservation. The bed isn’t comfortable.

Calais·Il y a 8 mois

Good location. Unfortunately, the studio does not have 1 double bed and 1 single bed as in description, but only 1 small double bed, not suitable for 2 Independent persons. I had to book another room unfortunately

Leonid·Il y a 10 mois