“scammers.”
nothing, it was one of the most horrible stays i ever been in. they are scammers, but yeah what else do u expect from these kind of people. I booked this hotel for 9 nights , but I ended up staying only 4 nights because the experience was unacceptable and made me uncomfortable staying there. The biggest issue was that the hotel was changed to an entirely different property in a different location. I did not agree to this change, but was told that nothing could be done. The replacement hotel was also not properly prepared for my arrival. The staff initially did not even know about my booking. The new location was further from the places I had planned to visit, which also resulted in additional transportation costs. The problems continued throughout my stay: • WiFi did not work. • No towels were provided unless I specifically asked for them. • Towels were not properly replaced afterward. • The room was not cleaned. • Staff were rude and difficult to communicate with. • Staff repeatedly called my room for no apparent reason, including early in the morning while I was sleeping, which was extremely disturbing. • The overall experience was completely different from what I expected based on the original booking and listing. I ultimately left after only 4 of the 9 nights because I did not feel comfortable continuing to stay there. This was not simply a case of changing my travel plans. I left because the accommodation and service were not acceptable. What is even more disappointing is my experience with customer service. I have used for years, have made 50+ bookings and spent thousands of euros through the platform. When I reported these issues, I expected to investigate properly and support me as a loyal customer. Instead, my complaint was essentially dismissed based on the property's claim that I had “utilized the entire stay,” without addressing the serious issues I had reported. I strongly recommend that anyone considering this property carefully research the current condition and location of the accommodation before booking
GeorgioIl y a un mois