We stayed in the suites just around the corner from the hotel. The reception lady was wonderful and did everything she could for us. She was so friendly and chatty, though I never caught her name; she was working Saturday evening and Sunday morning and definitely deserves a bonus. We tried to use the leisure facilities because the kids wanted a swim after a long drive from Belfast. When we went to reception, the lady told us we needed towels from the hotel and she wouldn’t explain the procedures, claiming it was her job and she didn’t work for the hotel. She then said we could not use the pool because it was closing at 5.30pm. We were speaking to her at 4.40pm, so there were still 50 minutes until closing time. She was rude, ignorant, and clearly wanted an early finish. I suggest she should try a customer service course. Our kids were upset by her rudeness and tone. She might be in the wrong job.
Martine·Il y a 3 semaines