“The steam from the hot shower caused the electrical fixture to fail.”
After a grueling flight delay, we arrived exhausted and expected a smooth check‑in, but the staff and management failed us. I was traveling with my elderly mother, yet the front desk never offered or asked about separate bedding. I had to leave the property to find alternative sleeping arrangements. As first‑time guests, we were not told which floor our room was on, so we wandered two floors before returning to the front desk for directions. The team asked for my vehicle details before check‑in, but when I arrived there was no parking, so I had to move my car off‑property late at night. The room smelled strongly of cigarette smoke, and we were placed in a below‑ground level room without being asked if that was acceptable, depriving us of a standard window view. The next morning my mother’s socks were wet from the floor; water pooled under our luggage, indicating a severe leak or condensation from the subterranean walls. The bathroom sink was severely clogged, draining painfully slowly, and there was no working light in the bathroom. My 86‑year‑old mother and I showered in total darkness, using our cell phone flashlights for safety. When I reported the lighting issue, a maintenance worker arrived shortly after.
LeonardIl y a 2 semaines