“A Disappointing Stay and a Complete Lack of Customer Service”
I booked after carefully reviewing the room options, picking a triple room with a large bed for comfort. When I arrived, the hotel told me none of the advertised room types were actually available and that the listings were wrong. Instead of the room I had booked, I got a double and had to pay an extra €8, putting me at a financial disadvantage. I asked the front desk to fix the issue or refund the difference, but they refused any solution. No effort was made to address my complaint or ensure satisfaction. Worse, the jacuzzi was extremely dirty. The overall experience was far below acceptable standards in hygiene and comfort. It’s unacceptable to advertise and sell room types that can’t be provided, and then refuse to resolve the inconvenience. The hotel’s failure to take responsibility and willingness to leave a paying guest at a disadvantage shows a complete disregard for guests’ time, money, comfort, and trust. I would not recommend this hotel and advise future guests to think carefully before booking.
YunusIl y a 6 jours