“Ótima localização necessidade melhorar banheiro e atendimento.”
The location was great, and there was a daily round‑trip transfer available; the staff member Davi who ran the transfers was always helpful, friendly, and on time. The bathroom was too small, lacking a support counter, only a plastic curtain instead of a shower box, and no outlet for a hair dryer or shaver. On the evening before checkout, because our transfer left at 07:30 – the same time breakfast started – we asked if we could get early breakfast access. We were told yes, but it wouldn’t be full. On the day we were given only a slice of cake and a slice of cheese each for the couple, and when we asked for more, they said no, calling it a “quick bite” as if they were doing us a huge favor by offering crumbs. We didn’t argue, but we were outraged that the amount provided was incompatible with the nightly rate of over a thousand reais, and the “quick bite” was paid for only because we requested a 30‑minute advance. We left feeling completely dissatisfied and disappointed by the lack of sensitivity in service.
Nilcelí·Il y a 2 semaines