“פוטנציאל גבוה, חוויה מאכזבת”
What we liked: a nice, well‑furnished place with an excellent private pool; the owners gave good local recommendations; when we reported problems, the owners arrived quickly, tried to fix them, and apologized. What was less: we were stung by fire ants several times during the stay, including at night and near the pool, which significantly disrupted our sleep and overall experience – the stings were painful but not dangerous. The cleanliness level wasn’t what we expected for the price; the bar table was sticky and the linens weren’t clean. The service didn’t meet our expectations. Despite a nightly rate of 1,350 NIS, no compensation was offered for the disturbed stay, only a 50 % discount for a future visit. When we suggested a gesture for the current stay, the response was 👍. Overall, the place has many advantages, but the accumulation of issues and especially how the matter was closed left a less positive impression. It’s clear that fire ants can’t be controlled, especially in this area and weather, but the risk should fall on the owners, not the guest. With a different approach to handling it, the rating would rise to 9, and to 10 if it were cleaner.
Assaf·Il y a 2 mois