“I will never return”
Nothing positive at all – the bathroom lights failed, cable TV was dead, and there was trash on the bed when I entered. I won’t return.
JohnIl y a un mois
Un instant…
★★·Richmond·6.8
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ou écris-le simplement — « autour du 20, trois nuits »
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Located off I-64, Regency Inn Richmond offers convenient access to Richmond city centre and boasts free WiFi, a fitness centre, and rooms with cable TV. The hotel is 12 miles from the Greater Richmond Convention Center and 15 minutes from Richmond Coliseum. Nearby amenities include a business centre, 24-hour reception, and a cash machine, as well as several dining options and shopping centres.
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Ce que les clients pensent de l'hôtel, aspect par aspect.
Nothing positive at all – the bathroom lights failed, cable TV was dead, and there was trash on the bed when I entered. I won’t return.
John·Il y a un mois
The beds and pillows were comfortable, but the AC broke down and I sat at the desk for 20 minutes with no assistance. My wife, 5‑year‑old daughter, and I endured a hot night. People lingered outside all night, the TV never worked, and the next day when I spoke to the manager‑in‑charge she called me a liar, asked why I wouldn’t return to the desk, and was rude and condescending. She refused to check cameras, denied contacting the GM, and wouldn’t provide their contact info. I asked for compensation, but she said she couldn’t without the GM’s approval. I’m utterly disgusted and would never stay again after how I was treated.
Mundy·Il y a un mois
The place was clean and offered good value for the price. A staff member was extremely rude that morning, shouting at me as if I lived there instead of being a paying guest. He was an older man with gray hair and his disrespectful conduct made me feel very uncomfortable. This was by far the worst part of my stay.
Qusay·Il y a un mois
It was quiet and the location was good. The hotel did not resemble the photos on the website; it looked very run‑down and outdated. Some areas had fresh paint, but others were unpainted and patched, with wallpaper peeling off. I couldn’t get fresh towels or washcloths and had to move rooms because the TV wasn’t working. The Wi‑Fi was poor, and there were stains on walls and floors. When I opened the microwave, it smelled like burnt coffee. There was no molding under the door, so a bad storm seeped in and the carpet got wet. I would not stay here again and wish I had asked for a refund.
Kim·Il y a 2 mois
The front desk lady was very nice. The ceiling was very outdated with mold everywhere, the mirror over the bed was a mess, and there was mold around the shower. It needs a full remodel and fresh paint to get the mold out so guests feel safe and healthy. Not a healthy investment.
Tammy·Il y a 2 mois