The breakfast was good. We are writing to express our disappointment regarding the unexpected €90 charge for parking during our stay at Entre Hôtes. At no point before or during our booking were we informed that there would be a charge for parking. In fact, the text messages we received from you made specific reference to parking arrangements without mentioning any associated cost. For example, your message stated: “The guesthouse Entre Hotes is very pleased to welcome you tomorrow at home for 3 nights and for 2 rooms with 2 spaces for 2 cars in my garage closed and safe.” This message clearly refers to two parking spaces in your secure garage, yet there was no mention of a fee. We were only informed of the €90 parking charge on the morning of our departure, leaving us with an unexpected expense that we had not been given the opportunity to consider or agree to in advance. Furthermore, we were disappointed to be told that we could not use the garden because you considered it to be your private space and that it could only be used when you were present at the property. There was also no communal area available for guests to sit and relax. In view of these circumstances, we do not believe it is reasonable to expect us to pay a parking charge that was not disclosed to us before our arrival. Had we been informed of this cost in advance, we would have been able to make an informed decision about our parking arrangements. We therefore formally request a full refund of the €90 parking charge. We trust you will recognise that this charge was not communicated to us in advance and arrange for the refund to be made promptly
William·Il y a 4 semaines