“Extremely Disappointing Stay – Not Worth the Price”
Nothing. We had the worst hotel experience during our recent 4‑day, 3‑night stay, and I feel compelled to share the many disappointments we faced. 1. Airport Transfer Failure We booked an airport transfer for convenience since we were traveling with a toddler. The hotel confirmed their driver would pick us up, but after waiting more than 30 minutes and repeatedly calling reception (who kept telling us to wait another 10 minutes), nobody came. We eventually booked a YandexGo taxi ourselves. This was unacceptable and set the tone for our stay. 3. Unprofessional Breakfast Service On our first morning, we requested a simple omelette for our baby. One waiter told us to wait 10 minutes, but after following up, another waiter said he would check, only for the first waiter to interfere again and tell us to wait longer. For just one omelette, the delay and lack of courtesy were shocking. None of the waiters were approachable, which is not what you expect from a supposed 5‑star hotel. 5. Misleading Location Information You claims the hotel is only 9 minutes from Republic Square. In reality, it is about 30 minutes away. This is misleading and feels like a scam. 7. Poor Facilities for Children The play area for kids had no air conditioning and poor lighting. It was hot and dark, making it uncomfortable and unsafe for children to play. 9. Room Issues Our room’s air conditioning and fridge were not working properly, adding to the frustration. Overall Rating: –100/10 This hotel is overpriced, misleading, and far from hospitable. We will never recommend it and will never return. Our experience as a family is very very bad
Josephine·Il y a 2 mois