The spot was good, but I booked three nights and only stayed one. The capsules were basically wooden platforms with a thin mattress and a curtain, offering almost no sound insulation, so I could hear everything and couldn’t sleep well. Cleanliness was below acceptable standards. I was very cold at night, fell ill, and left early. I asked for a refund for the two unused nights, but they told me to contact someone else. I did, and they said they had reached out to the property, yet nothing has happened—no refund or proper reply. The biggest disappointment was not only the poor accommodation but also how my request was handled; instead of taking responsibility or finding a solution, I was passed back and forth. It was a very bad experience, and I can’t recommend staying here.
Ignacio·Il y a 2 mois