“A complete nightmare. Disgusting, incompetent, and a safety hazard!”
I have never seen such a pile of catastrophes in a hotel. This place is an absolute disgrace, and I strongly advise everyone to stay away. First, the financial incompetence: I booked, but during their online check‑in, they forced me to enter my credit card information and ended up charging me twice for the room. When we entered the room, it smelled awful and was covered in dust (I have photos to prove it). On our second day, we discovered the source of the foul odor: the previous guest’s dirty shoes and socks had been left inside the wardrobe. The room had clearly not been cleaned before our arrival. To make matters worse, the hand soap and shower gel dispensers were completely empty. Nobody replenished them for three days, forcing us to use our own until we finally had to complain. The breakfast was a joke. If you weren’t the first one there, you got nothing. Once the scrambled eggs, bacon, or anything else ran out, they never replenished it. They just let the food disappear. But the worst and most dangerous part was the key‑card system. The cards stopped working EVERY SINGLE DAY, forcing us to go to reception daily to get them reprogrammed. One night, we arrived at 10 PM. The reception was already closed and, predictably, none of our cards worked on the main entrance door. We were locked out in the street with absolutely no staff to help us. We only managed to get inside by sheer luck because another guest came out to smoke, and luckily, one of our cards did work on our bedroom door. To top it all off, nobody spoke English. While a language barrier can happen, the fact that no one could communicate properly made resolving this endless list of critical problems nearly impossible. This is not a hotel; it is a scam and a safety hazard. Do not waste your money here.
Iago·Il y a 5 mois