Granada Luxury Okurcalar

“Herzman gideceğiz”

The stay was very cozy, but it was also amazing.

Murat·Il y a un mois

The location is great, but the room left something to be desired.

Francesco·Il y a un mois

Overall, the place was pretty good and the sandy beach was lovely, plus having a bar everywhere was a nice touch even though none of the staff seemed to know how to make a proper cocktail, something that really should be fixed with experienced bartenders. The real problem came from a group of Russian guests from a village who behaved terribly, cutting the line in the bar and restaurant while about ten to fifteen people waited, staring people down and refusing to step back when warned, then starting arguments and even hurling insults when confronted. We had to point it out on the second day, and still no hotel employee stepped in, so those uncivil guests kept ignoring the queue and getting aggressive, which completely ruined the atmosphere. Future travelers should be aware that the bar and restaurant can become chaotic because of this behavior.

Serkan·Il y a un mois

“A deeply disappointing and distressing experience—the room was nothing like advertised, my concerns were dismissed, I su”

You’re right — the complaint should make itself the focus, because you booked and are complaining about the accuracy of the information presented on its platform, as well as how your complaint was handled. I would avoid stating as an absolute legal conclusion that is legally liable unless that has been established, but you can firmly say you hold them responsible and expect them to address the misleading listing. I am extremely disappointed with my experience and believe I am entitled to appropriate compensation. I made my booking and relied on the photographs, description and information displayed on your website when choosing this accommodation. However, the room I was actually given was substantially different from what was advertised. The room was extremely small, very plain and depressing, and in my opinion was below even a 2-star standard. The views were nothing like what I expected from the listing; instead, I was looking directly at walls and pillars. This was not simply a matter of personal preference—the accommodation I received did not reasonably match the representation presented when I made my purchase. When I raised my concerns, the matter was not properly resolved. Even more concerning, I was told by the hotel that because I was a single occupant, I should accept the room. I strongly object to this attitude. Being a single traveller does not mean that I should accept a significantly inferior room, a poor view or accommodation that does not correspond with what was advertised. I paid for the accommodation based on the information provided , just like any other customer, and I expected to receive what was represented to me at the time of booking. Unfortunately, the situation became even more serious when I had a fall in the hotel’s guest washroom because the floor was wet

Kuljit·Il y a un mois

“et var første gang, jeg var der, men jeg kommer ikke tilbage igen.”

The hotel’s location and service are really good, but the place is almost empty, and evenings are very quiet. Nothing special is done for guests, and we didn’t see the animation team at all. Yes, there was sun and water, but when you’re on holiday you also want some fun and experiences at the hotel. Unfortunately, the hotel is weak in that area. After dinner, guests are left to themselves. There’s a lack of activities, entertainment, and organization. The organization simply doesn’t exist.

Haci·Il y a un mois