“Disappointing stay, would not recommend”
The location was great. Driver James was prompt, friendly and helpful, shuttle service was convenient and always able to accommodate us. The place met our basic needs but for the price we paid and the way the place was advertised, we were very disappointed. A number of facilities and services that were advertised were either unavailable or not operating as described. These included: ski pass vendor, on‑site ski equipment hire, wine/champagne service, coffee house on site, restaurant facilities (only breakfast was available, there was no functioning restaurant as promoted), bar, lockers. The lift was out of order for the entirety of our stay. Reviews suggest this has been an ongoing issue, so it doesn’t seem like it is getting fixed anytime soon. The onsen was closed for part of our stay, and was not clean. The room did not match the images shown at the time of booking. It was cramped, with no space for four bags of luggage (for four people), the heating was inefficient. The big pile of garbage sat outside the entrance for the whole week we were there. The drying room was not warmed nor clean and the entrance was an inconvenient place to take off shoes. As mentioned in other reviews, there were no staff around, so there was no one to ask questions or share any of this information at the time, except through WhatsApp messaging, which created a very clunky and impersonal way of communicating.
Jemma·Il y a 7 mois