“Muito triste!”
We had a disappointing experience, even though we’ve stayed here before and even chose it for our wedding night. We were visiting Brazil from abroad, and we picked this hotel despite its higher rate compared to other nearby places that are just as good, because we have a fondness for it. When we arrived, we found the beds were single and had to be combined, which was uncomfortable, but we didn’t complain because we were tired. We noticed several maintenance issues: peeling metal, poor towels, and a low‑quality duvet, but we were willing to overlook those. The second night was the worst ever: the balcony door didn’t lock properly, and a storm with strong wind made it feel like a tornado was inside the room, making it impossible to sleep. My husband went to reception, and the staff offered a new room, but we had to move everything at 4 am. We accepted and had a terrible night, missed breakfast, and were exhausted. The next day we had a wedding, and I asked a friend to do my makeup, but they charged us R$150.00 for her to come. At checkout, I told the staff we wouldn’t pay because of the bad experience, and they accepted. We were very disappointed, as we had a good history with the hotel until this time. I should note that the breakfast was excellent and the staff at the breakfast area were attentive and friendly. I hope they pay more attention to maintenance and staff training, because the location is great, the view is beautiful, and the pool and pool bar are wonderful; it would be a shame to let these issues ruin the experience.
Rene·Il y a 3 semaines