Extended Stay America Suites - Memphis - Germantown West

“Excellent time”

Nice staff.

Kevin·Il y a une semaine

Bed comfortable, staff friendly, and I managed a last‑minute booking.

Dejalyn·Il y a 2 semaines

“Poor management customer service”

Location good. The manager/owner had terrible customer‑service ethics, but the employees were excellent.

Sherry·Il y a 4 semaines

“Great location... but the room”

The location was the hotel's only saving grace. Everything was close by and the area was nice. First of all, the description/advertisement of a good breakfast is demonstrably false. I don't think that old coffee and a basket of 2 Nutrigrain bars constitutes a breakfast, and it's definitely not a good one. There was blood on the wall under the curtain of our room. The bathroom floor was filthy. There were no plates, utensils, or cooking materials whatsoever. When I asked for a fork, I got offered a box of plastic utensils, so I could pick my fork out. No plates, or anything of the kind. The room smelled just awful, like a teenage boy's old gym shoe, despite the horrible air freshness they had to try and cover it up. When I asked for another towel, I was told I had to bag up and turn in the other towels before I could get a replacement. So, if you're someone who likes to use 3 towels to bathe with, you are out of luck. The carpets made you weary of walking around barefoot. I saw the 6.8 rating and felt compelled to write a more factually correct review, based upon our experience

Scott·Il y a un mois

The sheets felt like sandpaper, the carpet was stained everywhere, there was an unpainted patched area behind the bathroom door, the room never cooled properly, and a strong pot‑smoke odor lingered even though the place was advertised as non‑smoking.

Lisa·Il y a un mois