“Appalling service. I would give this property ZERO stars if I could.”
I booked a double room 24 hrs ahead, not a single as the listing incorrectly claimed, and I specifically mentioned that I was coming from Australia on a motorcycle with my friendly dog. The property advertised itself as pet‑friendly and I received an “OK” after my message. After a long day riding, I arrived ready to check in and park my bike in the garage that the booking mentioned. Instead, an older woman appeared outside and spent a long time on the phone while I waited on a busy street. When she finally finished, she made another lengthy call! I found that incredibly rude and unwelcoming. Eventually she handed me the phone, and a younger woman told me that they did not accept animals. I explained that the listing said pets were allowed, with no mention of the dog’s size (my dog is medium, not large) and that I had mentioned the dog when booking. The listing clearly states, “Pets are allowed. Charges may apply.” I was ready to pay any pet fee. Instead, I was denied accommodation upon arrival, despite having disclosed my dog beforehand. This is completely unacceptable and forced me to find another place that evening. I was not unprofessional as the staff claimed. I replied “OK” and left. The building itself was poorly maintained, looking deserted and uncared for. I was relieved not to stay there. My dog could never make it look worse than it already does. Luckily, I found another property nearby for less money, where the host welcomed both of us warmly, charged no extra fee, and treated us to great Serbian hospitality. I’ve traveled worldwide with my dog, and this was one of the most disappointing welcomes I’ve ever experienced. My advice: Don’t rely on this property’s advertised facilities or booking communications. Everything was bad from start to finish. Do not trust these dishonest people.
SherriIl y a 2 semaines