“Dirt + mold cleanliness issues, run by sketchy people, take your business elsewhere”
I’m a Genius Level 3 member, so I travel a lot and have stayed at countless 2‑to‑5‑star places. This was the first time I was shocked by how different the photos and reviews were from the property in person, forcing us to leave early because of mold and cleanliness problems. It also seemed the floor hadn’t been mopped, judging by the dust and dirt on the ground. When I checked in, I immediately contacted the property manager to explain that my husband is sensitive to mold. I asked if we could check out early the next morning since it was already late when we arrived. He said he could offer a 50% refund if we left the next day and would work with me to process a partial refund, which I appreciated. The next morning I followed up and he said he could no longer offer the 50% refund. He stopped responding to my WhatsApp messages, so I had to work directly with the hotel to get them to honor their original offer. I submitted photos for my cancellation request, approved my partial refund request, and the hotel still hasn’t cooperated to process the partial refund. I liked the reasonable staff at the start of my stay, but since then I’ve lost trust in them. We arrived at night and tried to shower at 9:30 pm, but the hot water wasn’t working because they had turned off the water heater. I had to wait 30 minutes for them to turn it back on. It was my first time in Oaxaca, so I thought I had to stay in the city center, but that’s not the case at all. We switched to a lovely little boutique hotel in Xochimilco the next day, just an 8‑minute cab ride (literally $5) for a four‑star hotel that charged the same nightly rate. If you’re planning a stay, skip this place and find a cleaner, less sketchy spot in the city center or a better location just outside the center.
Subin·Il y a 10 mois