voco Al Khobar by IHG

Thank you, dear Mr. Yasser Al‑Dandrawi, for the warm welcome and your constant attention; thanks again for upgrading my room. You have great taste, Mr. Yasser, and I’ll return to stay at the same hotel.

Eng·Il y a une semaine

The staff were very courteous, especially Ms. Ahood—thanks to her. The hotel is clean, service is fast, the breakfast is tasty, and the location is great, right across from Al‑Rashed markets.

Mutlaq·Il y a une semaine

“اسم عالمي لكن ادارة الفرع سيئة جداً”

I chose this hotel simply because it is part of the IHG group. However, the staff at the branch were extremely unpleasant from check‑in until check‑out, and the hotel was completely unprepared for the current season; I would not recommend staying here right now and hope that IHG management will address the situation.

Tariq·Il y a 2 semaines

“Not suitable for families to stay in”

Nothing was notable. To begin, we would like to share a few observations from our stay, which we hope you will take into consideration and address in order to improve the quality of service and the overall guest experience: First: Luggage Handling and Reception There was no clear system or identification process for tagging and tracking luggage from the moment of arrival until it reached the guests. Consequently, on two occasions during our stay, a staff member knocked on our door attempting to deliver luggage that did not belong to us. This not only reflects poor organization but also raises concerns regarding guest security, the safety of personal belongings, and privacy. Second: Room Cleanliness and Odors We noticed unpleasant odors in the room, which compelled us to request an air freshener. Furthermore, there was a distinct smell of dust and a "stuffy" atmosphere emanating from the carpets and curtains, which negatively impacted our comfort and the overall quality of our stay. Third: Furniture and Sofas The sofas were worn out and uncomfortable; in fact, their poor condition even caused us back pain. We believe the furniture is in need of renewal and maintenance, consistent with the hotel’s standard and classification. Fourth: The Swimming Pool Unfortunately, the swimming pool was not accessible to hotel guests. This was quite disappointing, as such a facility is an important amenity that guests expect to be able to use during their stay. Fifth: Hotel Exit and Main Road Exiting the hotel parking area onto the main road is both difficult and hazardous for vehicles. We suggest exploring the possibility of creating an exit or access route via the side road outside the hotel perimeter; this would facilitate entry and exit, and help reduce the risk of accidents. Sixth: Acknowledgments and Appreciation Despite the points mentioned above, we would like to express our gratitude to the reception staff for their excellent service. We would also like to specifically thank Mr

Saleh·Il y a 2 semaines

تسجيل دخول مبكر و الغرفه جاهزه . المكان نظيف و خدمه جيده ممتاز للعوائل الجناح فيه غرفتين نوم و ثلاث دورات مياه مع مطبخ مجهز بالكامل . خلال الاقامه كان الجناح في الدور الاول و بالليل صوت الموسيقى لقاعة الحفلات كان جدا عالي لا يوجد عوازل جيده في الغرفه و الدور بالكامل مع الممرات تسمع صوت الموسيقى لم يكن النوم مريح تلك الليله

Jawaher·Il y a 2 semaines