I was close to the Convention Center, but the building felt old and the room was cramped with a bad bathroom.
LeandroIl y a 5 jours
Un instant…
★★★★·Brugge, Brugge·8.5
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ou écris-le simplement — « autour du 20, trois nuits »
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Hotel Portinari is situated in Bruges' centre, 750 metres from Market Square and the Belfry. The hotel features air-conditioned rooms with minibars and flat-screen TVs, a terrace, and underground parking. A breakfast buffet and bar serving Belgian beers are available. The shopping district and Bruges Railway Station are a 10-minute walk away, with Ghent reachable in 35 minutes.
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Ce que les clients pensent de l'hôtel, aspect par aspect.
I was close to the Convention Center, but the building felt old and the room was cramped with a bad bathroom.
Leandro·Il y a 5 jours
The beds were very good and the staff were friendly, but it was disappointing that you couldn’t watch TV from your bed.
Dorine·Il y a 6 jours
The staff were friendly and the room was great, but overall everything was good.
Jenni·Il y a une semaine
The location, cleanliness, and staff were all excellent.
Auriane·Il y a une semaine
The accommodation itself met our expectations, yet we’re extremely disappointed with the hotel’s customer service. We accidentally left a bag with personal items and tried to contact the staff for its return through every channel—email, WhatsApp, and Instagram. Our WhatsApp messages were received but never answered, and we received no reply to our Instagram or email messages. All we wanted was help retrieving our belongings, but the hotel completely ignored our requests. To date, we have not received any response. This lack of communication and consideration for guests is extremely disappointing and unacceptable. A hotel should provide proper customer service not only during a stay but also when guests need assistance afterward. Unfortunately, this experience has left us with a very negative impression of Hotel Portinari.
Morgana·Il y a une semaine