“Unmenschlich sowie verwerflich”
My son and I left the hotel without staying, even though we had paid in advance for a room. We booked a room with breakfast for 139 CHF without prepayment, then 30 minutes later found the same offer for only 105 CHF with instant online payment from another provider, so we booked and paid that one. Immediately after, we asked the hotel to cancel the first booking for free because we had found a cheaper option, even though the first offer stated it was non‑cancellable; we never expected them to demand the full price since we had already booked and paid another room. The next day, when we tried to check in with my son, we were told we would only get a room if we also paid for the second one! Even though the mistake was on our side, the staff kept repeating the terms of service and insisted we pay the full price of the second room or we would get no room at all. In my view, it is absolutely unacceptable to demand that.
Mischa·Il y a 3 semaines