“Verschrikkelijk”
We booked and paid for a room that should accommodate five people, and the booking system even showed five‑person availability, which is rare. In other hotels we’d stayed at that month, they always provided a sofa bed or an extra mattress for the fifth guest. When we arrived, however, there was no place for the fifth person to sleep. The hotel staff refused to help and offered no solution, simply directing us elsewhere. The concierge we spoke to was courteous and tried several times to mediate, but the hotel employees responded rudely, said they had no answer and told us we “should have booked something else,” then ignored our calls. On top of that, the front desk was often unmanned, making it hard to find anyone when we needed assistance. Overall, the stay was very disappointing because of the poor service and lack of customer care.
Naz·Il y a 5 mois