Hostal Guzman El Bueno by gaiarooms

“Solo dormimos ya que llegamos tarde”

The rooms were renovated. The space was too small for three people, the bathroom had a regular door instead of a sliding one, and overall there was little room.

Maria·Il y a 3 semaines

The location and cleanliness are good. The noise from other guests should be managed more strictly; the house rules need to respect others’ rest (for example, if someone comes from a party at 2 am while you’re sleeping).

Adoracion·Il y a 3 semaines

Using the virtual keys was straightforward, the location is ideal, and the room is stylish with a modern bathroom—great overall. There is no reception or staff, so the human interaction that is already fading from our daily lives is missing, but if the price stays affordable, that’s a small price to pay; I would still stay again or recommend it.

Lee·Il y a 3 semaines

The spot was spot on, everything modern and freshly renovated, a perfect choice. I did wish there were a luggage locker included in the rate, or if there were one elsewhere that counted toward the price. Also, I didn’t want to pay extra for the cabins. The staff at Gairroms were incredibly helpful and attentive at all times.

A·Il y a 3 semaines

“Habitación fantasma... Nadie entraba en ella salvo nosotros”

The location is fine. The listing falsely claims concierge, luggage storage, tourist information, etc., yet there is no reception. A month before arrival, an email advised a quick mobile check‑in; if not completed, another reminder came a week before the stay. We didn’t do it because we expected a reception like before the renovation. The room looked nice but was impractical: too small for three adults and a baby, barely fitting a stroller, and a fan obstructed access to the bathroom—an overhead fan would have been better. The shower doors didn’t seal, the drain didn’t hold water, so the bathroom flooded. The next day, after a whole day away, we found the room uncleaned. We called the phone number; the lady told us to take photos and email them, but received no reply. The same issue persisted the following day. When we called again to ask what was happening, it was no longer normal to have two days without cleaning. The staff member was shameless and offered no solution, insisting that if we wanted cleaning we’d have to pay extra, as he claimed that’s standard for hostels. After a long argument (and we were also without towels because they were all on the floor), the only “solution” he gave was to inform the cleaning crew to bring us fresh towels early the next day (between 10:00‑10:30). You can imagine the trash bin overflowing with diapers after two days without emptying it—we ended up leaving diapers on the floor because the tiny bin was full. About an hour later…

Tamaragb23·Il y a 3 semaines