“loud”
We booked and paid for a room advertised on the hotel’s website as “courtyard facing.” This was a key reason for choosing the hotel, as we knew the street-facing rooms overlooked a busy road with a bar below. On arrival, we were given a street-facing room. When we raised this, the hotel acknowledged the mistake but said there were no alternative rooms available. They offered us a bottle of champagne, which we appreciated, but it did little to address the issue. This was our first week away from our baby, and we had been looking forward to some proper rest. Unfortunately, the noise from the bar and road disrupted our sleep. Had we known we would be given a street-facing room, we would not have booked. Given that the room was not as advertised and this significantly affected our stay, we had hoped for a reduction in the room rate or a partial refund. Neither was offered. Very disappointing, particularly as the hotel acknowledged the error.
Chelsea·Il y a 2 semaines