“À lire - attention Établissement à réévaluer”
The staff were smiling. We were very disappointed with our stay. We found the value for money very poor and the services, based on our experience, far below what we expected from a 3‑star hotel. We paid for five nights in a superior room, but we had to request a change. Reported at 10 h, the new room wasn’t ready until 16 h. The booking follow‑up also seemed insufficient. The rooms were very basic: no TV, little or no décor, no mirror, some windows without curtains. The bedding was extremely firm and the pillows were uncomfortable. There was no hot water and the pressure was minimal. Breakfast was very limited: no butter, no bananas, and the fruit juice had to be requested each morning. The food was repetitive, not very local and expensive: $15–$18 per dish. The beach and pool lacked enough loungers and towels. The beach bar closed early and the server was sometimes absent, so we had to serve ourselves from the fridge. No activities, very few options and no atmosphere. It was a shame because the property had the means to create a nicer vibe. We also tried to rent a scooter: a flat tire, no gas, no helmet, and after two hours it was still not ready, so we cancelled. Finally, we booked a $290 excursion. It was a 2 h 30 min trip on a very uncomfortable small boat, the engine frequently broke down, no snorkeling gear was provided, and the return felt particularly dangerous when the weather worsened and the boat slowed to go over the waves. Only the seafood barbecue was really good. After our complaint we only received a 20 % discount, with no apologies. At that price we expected so much more.
VirginieIl y a un mois