Super Townhouse Rcc Hotel Banjara Hills

I had a very frightening experience at this hotel in Hyderabad. A fire reportedly started around 6:30 AM. I woke up only around 8:30 AM and noticed and could feel smoke inside my room. Somehow, I managed to get down from the 5th floor and safely exit the building. Outside, there was already a huge crowd, including the fire force, police and media. What really shocked me was that no hotel staff contacted or alerted me to make sure I had evacuated safely. In an emergency like a fire, the first and most important responsibility of hotel management should be the safety of every guest. They should have a proper system to alert the rooms, assist with evacuation and confirm that no guest is left behind. Luckily, I woke up and noticed the smoke myself. I don’t want to imagine what could have happened if I had continued sleeping. This was a very serious safety concern and something the hotel management must address immediately. Guest safety should always be the highest priority.

Nabeel·Il y a 2 mois

The ambience is clean. No complaints.

Rani·Il y a 2 mois

“Unfortunately, we could not stay due to the unexpected power failure and lack of prior communication”

We booked this hotel but couldn’t stay because of a short‑circuit and total power failure. Our room was on the 5th floor, so we couldn’t climb the stairs with luggage and a child. The staff should have told us about the outage beforehand; knowing about it earlier would have let us find another place. We only learned of the problem after the security staff pointed it out at the hotel. The lack of prior notice caused major inconvenience and left us with no good alternative at that moment.

Surabhi·Il y a 2 mois

“Unpleasant and unprofessional”

When I got to the hotel, to my shock I was told that it was closed for renovations. I tried ringing the number and was told that they were painting the premises. I had rung the hotel a week prior to my arrival in Hyderabad and they confirmed that I could pay on arrival as I was unable to pay via the link provided. I was really shocked that the place was closed and I was left to find an alternative, late in the evening. Everything - very unprofessional When I got to the hotel, to my shock I was told that it was closed for renovations. I tried ringing the number and was told that they were painting the premises. I had rung the hotel a week prior to my arrival in Hyderabad and they confirmed that I could pay on arrival as I was unable to pay via the link provided. I was really shocked that the place was closed and I was left to find an alternative, late in the evening

Asha·Il y a 2 mois

They gave me water. However, there were huge numbers of mosquitoes—dozens, even in the hallway, coming in every time we opened the door. The whole room, especially the bathroom and sink area, was littered with camphor blocks that smelled extremely strong. The room only had a single bottle of water and one towel, and when I tried to contact them about check‑in, I got no response.

Shino·Il y a 2 mois