“Was very disappointed in quality of hotel”
A few staff members were friendly, but the experience was marred by several issues. When I checked in, housekeeping asked for two large towels and was denied, which shocked me; the manager apologized. The next morning, the room wasn’t cleaned, and a different front‑desk manager told me that room service was unavailable for the first three days unless requested. I asked for daily cleaning and new towels, but nothing happened. The following day, I asked the manager again to ensure the room was cleaned and that new towels were provided; he promised to speak to the housekeeping supervisor, yet again nothing was done. When friends arrived, I requested cleaning, but was told not to worry. The situation was embarrassing, and I had to complain to management again. On the last day, a different manager was on duty; I tried to discuss the issue, but she was busy fixing computers and didn’t have time. This was my first vacation in 15 years that disappointed me at a Marriott. My wife has reached out to the property manager and is still waiting for a response.
WilliamIl y a un mois