The staff were polite and responded quickly to our requests, but they added an extra 500 charge at check‑in because we arrived at 6 am—a fee that wasn’t on the website or mentioned by staff. When I called earlier to confirm the room’s availability, they said it was free but didn’t warn me about the early‑check‑in fee. If five‑star hotels don’t charge extra, why does this place? Also the room lacked basic items like a dental kit and towels; the bed was a disaster with stains, hair, cobwebs in the corner, and dust on the window ledge. The wardrobe was worn out and the floor was dirty and uncleaned. The only positives were the staff: a young man who helped us promptly and a gentleman in the morning who provided fresh linens. They’re great and helpful, but if you’re charging extra, at least give a clean room.
AnsariIl y a 6 mois