“Terrible”
Only location in the city. THE WORST HOSTEL EXPERIENCE — COCKROACHES, TERRIBLE MANAGEMENT AND COMPLETE DISREGARD FOR GUESTS! I strongly advise everyone to think twice before booking this hostel. Our experience was absolutely unacceptable, and what makes it even worse is the management’s complete unwillingness to take responsibility. 1. WE WERE LEFT OUTSIDE IN THE MIDDLE OF THE NIGHT DESPITE INFORMING THE HOSTEL ABOUT OUR ARRIVAL. We informed the hostel IN ADVANCE about our late arrival and provided our expected arrival time. When we arrived in Lisbon late at night after our flight, we found ourselves standing outside a locked building with absolutely no way to get in. We spent approximately 20 minutes calling, knocking and desperately trying to contact someone. NOTHING. No answer, no assistance, no instructions. Even residents of the building tried to help us contact the hostel, but nobody responded. Imagine arriving in a foreign country in the middle of the night, exhausted after a flight, only to discover that the accommodation you have already PAID FOR is completely inaccessible. We were eventually forced to find another hostel and pay an additional €35 just to have somewhere to sleep. 2. THE STAFF BLAMED US FOR THEIR FAILURE. The following morning, we explained everything to the receptionist, expecting at least an apology. Instead, she told us that the situation was OUR FAULT and that she had no money to refund us. No apology. No attempt to help. No willingness to resolve the issue. This is an absolutely appalling way to treat paying guests. 3. THERE WERE COCKROACHES IN THE HOSTEL. As if the check-in disaster wasn’t enough, we also encountered COCKROACHES during our stay. This raises serious concerns about the cleanliness and hygiene standards of the property. Guests should not have to worry about insects in their accommodation, especially after paying for what is supposed to be a safe and comfortable place to stay. 4
PodoprelovaIl y a 4 semaines