“Catastrophique”
We stayed 14 days in this hotel, booking two identical rooms for four people, and the only bright spot was the bar staff of two people. The experience was extremely disappointing and, in every way, the worst hotel stay we’ve had. Service and cleanliness were major issues: the room was arranged haphazardly, with toilet paper, shampoo, towels and other items not consistently replenished, forcing us to ask for them repeatedly. Even more troubling was the condition of the bedding and linens, which were far below expected standards; from day one we saw foundation‑makeup and blood stains on the bathrobes, pillows, towels, etc. When we raised these concerns at reception, we felt ignored, and the more we requested help or extra supplies, the harder it seemed to obtain them. Breakfast was not included in the room rate and there was no buffet; only a small pay‑per‑item menu was offered, which was quite disappointing given the hotel’s advertised standing. Several material problems made the stay very uncomfortable: water pressure in the shower was extremely low, furniture was in poor condition, and the pool appeared poorly maintained. Though we booked two identical rooms, one was practically half the size of the other, which is hard to understand for rooms sold under the same category. The rooms were also poorly insulated with insufficient soundproofing. After 14 days, the conclusion is clear: the level of service, cleanliness and maintenance is far below what we expected.
JulesIl y a 2 mois