Altora Eisenbahn Themenhotel

The food was great.

Guido·Il y a 5 jours

“Ikke den bedste oplevelse.”

The beds were nice, very good for families, and the location is good. We arrived in the morning. I talked to reception about parking, it was fine. When we came back at 17:00 for check‑in, we were handed a large discount booklet for the city, which could have been handed out the first time we spoke with reception. The room has glass doors to the toilet without sealing strips. It rattles and smells throughout the room when someone uses the toilet. We talked to reception about dining in the restaurant and made a reservation, but when we came to eat they hadn’t finished setting up the reservation, so there was only space at the back. Far from the train. Slow and heavy check‑in, you have to type name, surname, date of birth on everyone. No link is sent to pre‑enter.

Kristian·Il y a 6 jours

“Tolle Unterkunft, für Eisenbahn Fans ideal, alles bestens”

I finally got to fulfill my wish and spend a few days breathing railway air. The hotel sits right on the BW and Wernigerode train station. Every morning for breakfast you could already admire the steam locomotives. Walking with my dog always led to the station. The room was good and well equipped. The restaurant served very tasty food, and of course the beer was not to be forgotten. The city always offers something new to discover, and a city tour is highly recommended. The staff were very nice and helped us with questions. We’ll gladly return. The only downside was a construction site in front of the room, but that’s beyond the hotel’s control.

Mike·Il y a une semaine

“Kein Kundenservice”

Cucumber salad, egg salad, tomato salad. At check‑in we were immediately denied the option to book dinner at the window restaurant, which was only for walk‑in customers, not hotel guests. By the way, the seats were empty in the evenings… No housekeeping on any of the four days. Only after repeated reminders did we get towels and toilet paper at 18:30. Street noise was very loud, even the TV was awkwardly placed on the side with a small device. The owner promised to email us after check‑out, but he didn’t, and we were told that due to new staff there were problems and that a generous response would be given, but nothing happened; we’ve been waiting until now, and now we’re posting this review. We’ve stayed there multiple times and are very disappointed.

Matthias·Il y a une semaine

“Tolles Hotel für Eisenbahnfans”

Wir waren schon mehrfach in diesem tollen Hotel. Die Lage ist einfach ideal, direkt gegenüber dem Platz, wo die Harzer Schmalspurbahn ihre Loks mit Kohle befüllt. Sehr interessant. Der Bahnhof ist nur wenige Gehminuten entfernt. Auch nur einen Katzensprung entfernt ist die historische Altstadt. Unser Zimmer war im noch neuen Nebengebäude, alles sehr sauber. Es gibt genügend gratis Parkplätze. Das Frühstück was ausreichend und gut. Für das Abendessen werden wir aber das nächste Mal ein Restaurant in der Altstadt wählen. Der Service im Restaurant war unterirdisch, wir waren sehr enttäuscht, da wir es anders kennen

Claudia·Il y a une semaine