“You have to get the bad service to see the good people and service!”
The highlight was the morning desk clerk who checked us in and gave us friendly restaurant and activity recommendations. The first room we got was dirty, the bathroom smelled like an open sewer, and the AC rattled loudly; after we complained, they moved us to a better room. Later that morning we asked them to tidy up and empty the trash, but when we returned that evening the room was in total disarray, trash still overflowing, complimentary cups and coffee not refilled, and fresh towels and washcloths were left on the hallway floor instead of inside. The breakfast was mediocre, just freezer‑frozen pastries and a bit of juice. The evening front‑desk staff were rude and unfriendly; a brand‑new drink mug we reported missing was left on the entertainment center, and although they promised to call us, they never did. When I called back an hour later and the next morning, they claimed the cleaning crew never saw it.
KennethIl y a 3 semaines