“DELUDENTE”
I had a very disappointing experience at this Maldives property after reading many positive reviews. I had chosen this place because of the glowing feedback, but the reality was far from those expectations. The management had changed about three months ago, and that change was clearly reflected in the service. Over the three days we stayed, the room was never cleaned, not even once. Even basic items like clean towels required us to find someone in the building and ask personally for a change. Breakfast was another let‑down: a plate of bread and jam was served, but there were no utensils, napkins, glasses or water. We had to request almost everything. The restaurant offered only Chinese cuisine, something that should have been disclosed before booking. No excursions or activities were suggested, which is something we expected from a guest house in the Maldives. The worst incident happened on our departure day. The owner knew we needed to catch a public ferry to another island. Because of bad weather, the ferry schedule changed, but we were not informed. Consequently, we missed the ferry and had to pay $150 for a private boat to reach our destination. The owner of the next island’s guest house confirmed that, knowing our travel plans and the schedule change, the Pearl’s owner should have warned us. Overall, we felt we always had to ask for basic things instead of receiving attentive and organized service.
SimonaIl y a 2 mois