I booked for the 7th of April, but after confirmation there was no communication. I paid £13 for a taxi to the guest house, where I met a man who asked how to check in. He called someone who told me the booking was supposedly cancelled—apparently a mistake on their part—and that he would waive all fees, but I still had to cancel. He then told me to call a random number on the door for a refund or alternative accommodation, which didn’t work. I had to find another place, paying £308 plus a £250 deposit that I’ll get back. The whole ordeal added stress to my daughter’s 21st birthday, and as a mother I’m not at all pleased. On top of that, we paid another £13 to reach the new location, so because of a staff member’s failure we nearly spent £500 for a safe stay.
MeilingIl y a 5 mois