Monmouth OYO

I had a distressing experience last week at the oyo hostel in Neptune, New Jersey, where I booked two nights through your site. We arrived and waited 45 minutes with no staff present to assist us. The photos online were completely misleading, and the front office was filthy, showing a blatant disregard for cleanliness. We were forced to leave without receiving the prepaid services. I am reporting this incident and expect a refund from trivago, as the third party we booked through your platform clearly acted malfeasantly. I have video evidence and the receipt for the booking. Kind regards, Lancelot Dumontet

Lancelot·Il y a 3 semaines

“Nothing I never even got to stay these crooks stole my money and refused to acknowledge my booking”

I never even stayed there; these crooks stole my money and refused to acknowledge my booking, so there is nothing positive to mention.

Juan·Il y a un mois

Insects on the bed and a bad floor odor plagued the room, and I called the owner repeatedly with no response—definitely not recommended.

Milton·Il y a un mois

“stay anywhere else.”

The price was low, but the room was filthy and poorly maintained; the owner and management seem incompetent, focusing on who leaves the microwave dirty rather than keeping the place clean. The office smells of old dog urine, and their claim of a free breakfast is a blatant lie—staff don't arrive until at least 9 am, and even then there's no clean space to serve food. The only redeeming factor is the absence of bugs, and because it's such a dump, there are no other guests to bother you.

Gerard·Il y a un mois

“Bad”

Nothing good, everything bad.

Luis·Il y a un mois