Best Western Plus Apple Valley Lodge Pigeon Forge

Everyone we met was kind and helpful, but the room felt cramped and lacked a dresser; the breakfast stock was inconsistent, and overall the room and breakfast didn’t match the price we paid.

Emily·Il y a une semaine

“Clean”

Clean! We Clorox wiped all surfaces and the entire bathroom and everything was clean. Didn’t pick up the mattress though. The room smelled fresh. The bed was made smooth and with crisp corners, except the pillowcases were too large and wrinkled ( hopefully just from not being folded fresh from the dryer and not from being left from the time before) We liked everything white and clean! Didn’t hear anything from other rooms, guessing soundproofing was good. We know it’s a loft and Loved the high ceilings. We were given a room when we first got there and when we got to the room, it wasn’t the room we had booked. We went back to the desk and the next lady corrected it, but we had to carry everything again to another room, and there were no luggage racks that time . The ladies were very nice and apologetic and they did correct it, just would’ve been helpful if the computer system would have been correct at the beginning. The phone didn’t work. The wake up call didn’t work because of the phone and we had called the desk the night before ( from our cell) and gave our cell for back up call but they never called on the cell, the room phone called but couldn’t answer it. Also called for the toilet not working at 11:00, got back to the room at 8:00 and it wasn’t fixed, called again and they did come immediately and fixed easily. We had a loft room and the upper windows were very dirty and smeared and the outside balcony rafters were really bad with spider nests! A suggestion. a regular chair in a corner would be helpful and also a luggage rack would be so nice. Not sure how, but there was no way to block the balcony lights so the room was not dark at all at night. We’re older and not real familiar with technology, so a guide for the tv remote, would have been helpful. We dont mean to sound so particular, just trying to be honest in a kind and hopefully helpful way

Gary·Il y a une semaine

Convenient to attractions, but traffic noise was a downside.

Kaye·Il y a une semaine

“I thought an 8+ rating would get me a much better place than this.”

The location was handy for Dollywood and the Island, and our bathroom had a recent makeover, but the elevator carpet was nasty, the basement parking was dirty, and the room door wouldn’t close properly, needing a lift on the handle for the lock to engage. One GFI outlet wouldn’t reset, and overall the property seemed poorly maintained. This was the second BW+ stay that week; the first was much nicer.

Glenn·Il y a une semaine

“Clean comfy”

The place was spotless.

Martin·Il y a 2 semaines